Shipping policy
Shipping Information
Last updated: 2026
At Duffy Leather, we carefully prepare and ship each order to ensure your shoes arrive in perfect condition. Please review the information below for details on our shipping process.
Order Processing
All orders are processed within 1–3 business days.
As our shoes are handcrafted, some styles or sizes may require additional preparation time. If there is any delay, we will notify you via email.
Orders are not processed or shipped on weekends or public holidays.
Delivery Times
United Kingdom
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Standard Delivery: 3–5 business days
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Express Delivery: Available at checkout (where applicable)
International Orders
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Estimated Delivery: 5–10 business days, depending on destination and customs clearance
Delivery times are estimates and may vary due to external factors beyond our control.
Shipping Charges
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Free Standard Shipping on all UK orders
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International shipping rates are calculated at checkout based on your location
Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking details. Please allow up to 24 hours for tracking information to become active.
Shipping Partners
We work with trusted courier services to ensure safe and reliable delivery. Carrier selection may vary based on destination and order size.
Delivery Issues
Duffy Leather is not responsible for delays caused by:
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Courier service disruptions
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Customs processing
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Incorrect or incomplete shipping addresses provided by the customer
Please ensure all shipping details are accurate at checkout.
Damaged or Lost Items
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery so we can assist you promptly.
Contact Us
For any shipping-related questions, please contact us:
Email: contact@duffyleather.com
Business Address:
275 New North Road
London, ENG, N1 7AA
United Kingdom